Last Updated: October 15, 2026
At GummyJoy, we want you to be satisfied with your purchase. Please review our refund and returns policy before placing an order.
1. All Sales Final
Due to the nature of our products, all sales are final. We do not accept returns or exchanges for products that have been opened, used, or purchased by mistake.
2. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
Include your order number, a description of the issue, and photos of the product or packaging when applicable. Once we review your claim, we will determine whether a replacement, store credit, or refund is appropriate.
3. Refunds
Approved refunds will be issued to the original payment method whenever possible. Please allow additional time for your payment provider to process the refund.
Original shipping charges are non-refundable unless otherwise required by law or approved by GummyJoy.
4. Cancellations and Order Changes
Orders may not be canceled or modified once they have been processed or shipped. If you need to make a change, contact us as soon as possible. We cannot guarantee that changes can be accommodated.
5. Contact Us
If you have questions about a return, refund, or order issue, please contact our customer service team.
Website: https://gummyjoy.com
Email: hello@gummyjoy.com
Please include your order number so we can assist you as quickly as possible.
GummyJoy reserves the right to review refund and replacement requests on a case-by-case basis, subject to applicable law.